KEY COMPETENCIES AND EXPERIENCE

• Proven experience in HR team management, with a track record of developing and aligning teams to strategic goals.
• Strong background in HR operational shared services, preferably on a global scale.
• Experience working within the Ulrich HR Model.
• Demonstrated success in managing HR projects within a transforming business environment.
• Expertise in HR systems, policies, processes, and UK employment law.
• Leadership experience in payroll management.
• Experience working in global markets, particularly Europe, China, and the US.
• Strategic mindset with the ability to balance operational execution and transformational change.
• Proven ability to drive innovation and continuous improvement in HR operations.
• Strong change management skills, with experience in HR transformation initiatives.
• Ability to build trust, foster collaboration, and support diverse teams.
• Skilled in influencing senior leadership and holding colleagues accountable for HR process adoption.
• Capacity to mentor and coach others in delivering complex HR initiatives.
• CIPD qualified or equivalent.

THE ROLE

The HR Operations Manager is responsible for the design and delivery of effective and efficient HR Operations, including transactional and advisory services to the business, to help them achieve the goal of being a trusted department committed to providing a first-class HR service.

KEY RESPONSIBILITIES

• Oversee and deliver high-quality HR operational services, ensuring effective workload allocation and team development.
• Provide leadership and functional management for the HR Admin Team, People Partners, and UK Payroll Team.
• Drive continuous improvement in HR delivery through best practices, system enhancements, and process optimization.
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• Assess current HR system utilization and implement improvements.

• Ensure standardized HR processes align with business growth.
• Introduce technology-driven efficiencies for HR services.
• Maintain a strong focus on employee and leader experience.
• Establish and monitor HR Operations service levels using KPIs (e.g., case handling time, resolution rates, employee satisfaction).
• Support managers with employee relations cases, including performance, absence, disciplinaries, and grievances.
• Manage external HR service providers, including occupational health, HR systems, and benefits.
• Ensure compliance with HR reporting, auditing (internal and external), and regulatory requirements.
• Oversee the UK flexible benefits program.
• Develop standardized HR processes that can be scaled across global regions.
• Lead HR projects as directed by the SVP People & Resourcing Development.
• Implement governance structures to track and measure HR service effectiveness.