Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
In Human Resources, we collaborate with the innovators who drive DISH’s creative ambition. From recognizing and fostering the development of our company’s talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Minimum 2 years of experience in HR Operations, HR Shared Services, or an equivalent HR support function
• Experience in a ticket-based support model (e.g., ServiceNow, Oracle)

SKILLS AND QUALIFICATIONS:

• Strong problem-solving and decision-making skills
• High attention to detail and data accuracy
• Ability to interpret trends and use data to inform decisions
• Clear and professional written and verbal communication
• Effective time management and prioritization
• Ability to coach peers and support team development
• Discretion when handling sensitive information
• Adaptability in a dynamic, fast-paced environment
• Leadership potential and ability to influence without authority
• Proficiency in HR systems such as Workday, Oracle, and ServiceNow preferred
• Demonstrated experience performing QA reviews and managing HR documentation
• Hands-on experience with platforms such as Workday, Oracle, UKG and iCIMS
• Exposure to process improvement, system transitions, or project-based work
• Working knowledge of HR policies, job architecture, and organizational structure
  Visa sponsorship not available for this role

KEY RESPONSIBILITIES:

• Serve as a subject matter expert across HR Shared Services, providing high-quality support across a broad range of HR functions, including benefits, payroll, time off, and more
• Resolve complex inquiries as the first point of escalation, reducing reliance on leadership intervention
• Identify inefficiencies and process failures, using data insights to recommend employee-focused improvements
• Support onboarding tasks, including employment eligibility and HR data processing
• Conduct quality reviews of case handling and transactions, sharing insights and coaching to support continuous learning
• Maintain data accuracy through timely transaction processing and regular audits across HR systems
• Partner with HRBPs, generalists, managers, and COEs to deliver aligned, scalable HR services
• Contribute to projects and change initiatives, including system transitions and policy/process updates
• Coach and mentor peers, fostering a culture of shared knowledge and operational consistency
• Apply knowledge of HR policy, compliance, and organizational structure to ensure appropriate resolutions and escalation decisions
• Collaborate with leadership on SOP maintenance, documentation, and process harmonization
• Actively participate in retrospectives and continuous improvement efforts that shape our Shared Services model
• Lead with a service-first mindset, building trust in every interaction