WHAT YOU WILL DO:

• You will be responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.
• You will provide accurate, consistent and timely responses via telephone, Teams and HR case management system
• You will direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable.
• You will escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc., with deeper subject matter expertise, when additional research or interpretation is required.
• You will manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s).