SUMMARY

Salary:
Competitive
Team:
Administrative Services
Location:
Poland - Krakow Office

ABOUT US.

At Dyson, we are committed to innovation, developing market-leading products across a diverse range of categories. Our newly established Employee Services function, part of Dyson Business Services (DBS) in Krakow, is dedicated to delivering process and service excellence. Designed to support Dyson’s growth ambitions, this function aims to continuously innovate and enhance employee services, adapting to the evolving needs of our business.

The DBS Employee Services Administrator plays a key role in managing transactional activities and responding to basic queries related to the employee lifecycle. For this opportunity, fluency in English is required, along with proficiency in either Italian or French.
In this role, you will collaborate closely with the DBS Employee Services Administrator, Senior Administrator, and Team Lead to identify process improvement opportunities and implement more efficient ways of working.
To succeed, you should be committed to delivering a best-in-class, efficient service while being an integral part of both the People and DBS communities at Dyson.

Key responsibilities:

• Act as the first point of contact for basic employee queries, working in partnership with all colleagues within Employee Services
• Responsible for the processing of basic transactional activity relating to the employee lifecycle
• Provide HR advice and support to employees
• Work closely with the wider People Team, including, Payroll, People Business Partners etc. to ensure that advice and guidance is provided with consideration of local labour and employment laws
• Ensure customers are communicated within an effective and timely manner, ’one and done’ approach where possible
• Highlight emerging trends and potential issues that may impact service delivery, to ensure that the customer experience is not compromised
• Support ad-hoc projects and other duties as required