Job Introduction
HR/Payroll Assistant
Salary - £24,404 - £25,183
Hours - 37
Contract type - full time/part time
We are currently seeking to appoint to the permanent post of HR/Payroll Assistant. Applications are invited from HR & Payroll Assistants with experience to join our team. Under the guidance of the HR & Payroll Support Manager you will provide HR and Payroll assistance across City of Wolverhampton Council and its partners. This will include, but is not limited to, logging customer requests through our automated call logging system and supporting customers with Tier 1 queries as well as undertaking a range of HR/Payroll tasks to support the HR/Payroll Team.
This is an excellent opportunity for a self-motivated and well organised person to join a very dynamic and busy environment as a HR & Payroll Assistant.
If you are positive and have excellent communications skills along with recent customer services/clerical experience and the ability to manage your workload against strict deadlines, we would welcome an application from you.

You must be able to:

• log all customer requests ensuring they are processed within agreed timescales and in accordance with set standards.
• follow scripted procedures and guides
• accurately record information
• accurately carry out basic payroll related calculations
• prioritise tasks and meet deadlines.
• be responsible for a varied workload
• use initiative and escalate work concerns in a proactive and timely manner.
• be capable of interpreting work and tasks in order to deliver an effective and timely outcome.
• demonstrate a positive attitude and professional customer service to all customers, stakeholders and members of the team.

You should have excellent customer service and communication skills in order to deal with the variety of HR/Payroll/Pensions duties assigned to you. You must be proficient in Microsoft Office e.g. word and excel and have good numerical skills.
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
Should you wish to discuss this opportunity further, please contact Lucy Russell by email at lucy.russell@wolverhampton.gov.uk

OUR WORKING ARRANGEMENTS

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Please refer the Job description for details