HYBRID WORKING - 3 DAYS IN OFFICE

DHL, an award-winning global leader in supply chain solutions, is seeking a talented HR Business Process Design & CI Specialist to join our HR Shared Service Centre. This pivotal role is focused on optimising end-to-end HR processes, aligning regional and global strategies, and enhancing the customer and user experience within our HR systems.

• Process Improvement: Support, coordinate, and lead continuous improvement initiatives across HR systems and processes. Aim for streamlined and standardized processes to maximize efficiency and effectiveness.
• Process Design & Documentation: Design, document, and assess processes using standardized frameworks, ensuring they meet global requirements, legal/regulatory compliance and internal controls.
• Stakeholder Engagement: Actively gather process improvement suggestions from business stakeholders, HR Shared Services teams, and customer surveys, developing solutions to address identified needs.
• System Management: Oversee the planning and implementation of system builds, manage user acceptance testing, and evaluate post-implementation improvements.
• Training & Communication: Develop content for training sessions and communicate process updates and changes effectively to operational teams.