HR Service Agent at Vanderlande

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Policies, HR Procedures, Data Driven, Communication Skills, MS Outlook, MS Excel, MS Word, Workday Experience, Employee Experience, Service Delivery, Continuous Improvement, Query Resolution, Self-Service Support, Case Management, Research Skills, Operational Excellence

Industry

Automation Machinery Manufacturing

Description

Job Title HR Service Agent Job Description Your position and team The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning and Regional HR & Services. The Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel. The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East. As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement. HR Service Delivery & Operational Excellence Driving a seamless and coherent employee experience, while safeguarding required efficiency Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required Documenting inquiries through ticketing and case management solution Meets defined SLA metrics for providing accurate, consistent and timely services Perform back-office process execution Accountable for completing relevant research to support query resolution Responsible for executing processes in line with policies and standard operating procedures Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience Supports ad hoc projects and activities related to HR People Services Continuous Improvement Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes Drive local improvements in service delivery in close collaboration with various (HR) stakeholders Role Qualification and Skills Good understanding of local HR policies and procedures desired At least 1 years’ experience in HR first line support Data driven Strong written and verbal communication skills Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling) Workday (HR system) experience is a plus Proficiency in English language is a must What we offer In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.

Responsibilities

As an HR Service Agent, you will be the first point of contact for employees in KSA, Bahrain, Egypt, UAE, and Oman, resolving HR queries and executing basic transactions. You will focus on driving a seamless employee experience and ensuring operational excellence in HR service delivery.