HR Service Center Manager at Ajinomoto Foods North America

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

170000.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Service Delivery, HRIS Operations, Employee Data Management, Process Improvement, Compliance, Team Leadership, Budget Management, Vendor Management, Data Analysis, Reporting, Policy Development, Performance Metrics, Training, Audit Preparation, Employee Lifecycle Management, Cross-Functional Collaboration, HIPAA Compliance

Industry

Food and Beverage Manufacturing

Description

Position Summary The HR Service Center Manager leads the centralized HR service delivery function, overseeing HRIS operations, employee data management, and service center staff. This role ensures efficient support for employees and managers across multiple locations, drives process improvements, ensures compliance, and partners with IT, Legal, and HR leadership to deliver a scalable and effective HR infrastructure. Position Essential Duties and Responsibilities Strategic Leadership & Service Delivery Develop and implement the HR Service Center strategy aligned with organizational goals. Define service delivery standards, performance metrics, and continuous improvement initiatives. Collaborate with other HR functions to ensure alignment and integration of services provided to employees. Support other Human Resources projects and strategy development as requested. Operations & Process Management Oversee daily operations of the HR Service Center, ensuring efficient and effective service delivery. Design and implement policies and procedures for handling employee inquiries. Develop scalable methodologies and tools to streamline HR operations and minimize administrative overhead. Manage the full employee lifecycle. Develop and manage HR service tickets, SLAs, KPIs, and knowledge base usage trends to drive self-service. HRIS & Data Management Full ownership and maintenance of HR data, including data integrity, security, analysis, and reporting. Manage and optimize the HRIS platform, including system configuration, upgrades, and integrations. Develop and implement HR reporting dashboards to support leaders, HRBPs, and business functions. Provide system training to increase utilization across all levels of the organization. Ensure compliance with federal, state, and local employment laws and data privacy regulations. Maintain a regulatory review matrix in collaboration with Legal to ensure timely updates and compliance. Vendor & Contract Management Recommend, select, and manage HR vendors and related contracts with other HR leaders. Develop, implement and manage the HR contract management support process. Audit & Compliance Lead the preparation and delivery of internal and external audits. Ensure timely and accurate reporting and regulatory filings as assigned. Team Leadership Coach, mentor and develop HR Service Center team and be a contributing member of HR as a whole. Set clear goals for the team, provide support, and foster a culture of accountability and service excellence. Manage personnel actions, performance evaluations, and professional development. Ensure department milestones and goals are met while adhering to approved budgets. Budget & Financial Support Support the development and administration of the overall HR budget. HIPAA & Health Plan Support Assist the Ajinomoto Food health plan with day-to-day activities involving protected health information (PHI), in accordance with HIPAA and company privacy policies. Responsibilities may include claims support, benefits coordination, eligibility verification, billing, renewals, and other duties as delegated by the HIPAA Privacy or Security Officer. Position Qualifications Required Qualifications Bachelor’s degree in Business, Human Resources, Information Systems, or related field, or equivalent experience 5+ years of experience in shared services, service delivery, operations, or HR operations Demonstrated experience building or transforming a centralized service center Experience leading teams, processes, and cross-functional projects Exposure and collaboration with Human Resources, employee services, and or people operations Strong systems, data, and process improvement skills #INDONT Pay Range $160,000 to $170,000

Responsibilities

The HR Service Center Manager oversees the centralized HR service delivery function, ensuring efficient support for employees and managers while driving process improvements. This role includes managing HRIS operations, employee data management, and leading the service center staff.