TJX Europe
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

SUMMARY

This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.
Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay-slip queries receiving high volume of calls on pay day.
You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.

KEY SKILLS, KNOWLEDGE & EXPERIENCE

• Fluent Dutch – Written and Verbal
• Able to work to tight deadlines
• Accuracy is critical in this role
• Attention to detail is essential
• Ability to work accurately under pressure while maintaining high customer service standards
• Excellent communication skills both written and oral
• Excellent IT skills with knowledge of Word and Excel
• Positive and confident approach
• Ability to assess and judge when a transaction is more complex and requires additional support
• Ability to spot patterns and identify where there is an opportunity for improvement
• HR Professional education or qualification is ideal
• A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage
  As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

KEY RESPONSIBILITIES

Service Delivery

• Act as first point of contact for HR and payroll and deliver an advisory service
• Log and manage cases in the HR case management system
• Complete system-based HR transactions against Service Level Agreements
• Help, support and resolve all queries from emails, face to face or telephone calls
• Provide consistent and expert advice in line with HR policies and country legislation
• Support with all sickness queries
• Create and issue contracts and letters as and when required
• Ensure audit compliance is met with any transaction you process
• Under the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needs
• Manage and maintain accuracy in all your correspondence
• Ensure you remain up to date with HRSC processes and procedures
• Identify opportunities for process improvement and make the process improvement manager aware of any issues
• Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support
• Support with upskilling of new team members
• Understand payroll process and answer FAQ
• Creating, signing and terminating Employment Contracts
• Creating, signing additional documents for Employees

Other

• Support other areas of the HRSC with calls and emails in peak periods
• Maintain a high level of knowledge of policies and ensure you keep up to date on legislation changes
• Ensure the materials used to support the processes are up to date.
• Attend Training and upskill sessions delivered by the HRSC Manager
• Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems