DESCRIPTION

This is a varied and fast paced role in our HR Service Desk (HRSD) team who are the eyes and ears of HR for DACB - with lots of different processes and people to interact with the team. The HRSD team is well established and there are opportunities to work on projects, process improvements and to continuously develop.

SKILLS, KNOWLEDGE AND EXPERTISE

• Previous HR/Recruitment administration experience is desirable, ideally within a service delivery and team environment
• A client service-focused approach with an excellent eye for detail and a concern for quality and accuracy
• Experience in delivering outstanding customer service
• Team oriented and collaborative with a flexible, can do attitude
• The ability to multitask and prioritise a full workload under pressure and the capability to work on own initiative
• Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel and Word
• Experience of operational HR/Recruitment systems is desirable
• CIPD qualified, or working towards qualification

• Collaborate as part of a team of HR Assistants, using the systems in place to manage and respond to enquiries raised by colleagues and managers within the firm.
• Assist with the onboarding of new starters including completion of new starter paperwork and required proof of right to work documentation. Collating new starter information, signed contracts and ensuring all employee information is received in a timely manner.
• Support with all aspects of the employee lifecycle and processing changes
• Act as a central point of contact for employee queries on HR policies and procedures
• Generate HR correspondence to support HR processes
• Undertake administrative activity in support of core HR processes e.g. induction, recruitment, training, probation, maternity, leaver processes
• Ensure that HR systems are updated and executed accurately in time for monthly payroll
• Accurate maintenance of electronic HR files
• Maintaining absence (holiday, sickness, unpaid leave) providing reports as appropriate, escalating issues as appropriate
• Assist HR advisors from specialist areas with core HR concepts and process
• Develop long-lasting working relationships with the other HR teams – ER, Reward, Recruitment, L&D and HR Business Partners
• Accurate and timely processing of requests in accordance with agreed SLAs
• Proactively identify and contribute to enhancements to processes in order to improve team efficiency
• Handling confidential information in line with the firms data security protocols
• Supporting the wider HR team with ad hoc project work
• Communicate effectively with the business to provide a professional and high quality service provision