Job no: 550804
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Human Resources, On-site (work in-person at business location)
Position Description

DEPARTMENT SUMMARY

The Center for Human Resources celebrates diverse backgrounds and perspectives. We strive to recruit and retain highly-skilled and compassionate leaders. By prioritizing listening and learning, engaging in critical conversations, and thoughtfully considering the needs of our diverse community, we are creating a culture of belonging. We aim to offer opportunities for advancement and foster an inclusive environment so that all are valued and empowered to thrive.
The Center for Human Resources provides exemplary and customer-focused human resources services in support of the University and enhancing the campus environment to support faculty and staff. The Center for Human Resources is comprised of five service areas: Benefits Services, Human Resources Services, Employment Services, Labor and Employee Relations, and Payroll Services, all of which are supported by the Director’s Office and Human Resources Information Systems. Major departmental programs and activities include classification and compensation, recruitment and talent acquisition, training and professional development for staff and management, benefits administration (including leave management and workers compensation), payroll administration, workforce administration, labor and employee relations, and reporting and analytics for all employees.
For more information regarding the Center for Human Resources, click here.

EDUCATION AND EXPERIENCE

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

KEY QUALIFICATIONS

• Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
• Ability to provide a high level of service and professionalism to all customers.
• Ability to establish cooperative working relationships and work effectively within a diverse, multi- cultural environment and to be sensitive to other’s needs.
• Strong organizational skills and ability to work with frequent interruptions.
• Customer service experience.
• Previous front counter support experience, preferably in an office environment.
• Proven experience in delivering presentations and facilitating orientation/training sessions.
• Strong public speaking and communication skills.
• Ability to engage and interact effectively with diverse audiences.

• Be the friendly face of the Center for Human Resources, providing top-notch support to our customers with general inquiries and pre-boarding assistance.
• Take the lead in facilitating an unforgettable First Day orientation experience for new hires.
• Play a vital role in front desk coordination, including Virtual Front Desk operations and volunteer processing.
• Handle departmental scanning, paycheck distribution, compliance training support, and assist with coordination of our fantastic team of student assistants.