JOB SUMMARY

The HR Services Coordinator IV (Career Support level) has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Assists with the execution of HR processes and responds to Service Now chats and Tier 1 cases. May assist with Tier 2 queries. Normally receives little instructions and general instructions on new assignments.

QUALIFICATIONS

• High school diploma/GED required
• Proven years of related experience, or equivalent experience preferred
  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law

Life Cycle and System Updates

• Executes all Tier 1 employee lifecycle change processes, including: new hire and termination processes
• Understands HRS processes on a moderate level while using considerable judgement in resolving issues or making recommendations
• Follows more complex procedures with assistance and escalates as appropriate
• Recognizes and provides solutions to employee questions
• Supports all country processes within region, as well as global processes.
• Maintains HR Systems data and files, helping to ensure accuracy, completion, and that all are up-to-date
• Adjusts to HR Systems updates as needed and learns moderately complex changes quickly; engages in system UAT
• Gives guidance to HR and line managers on standard reporting

COE Process Expertise

• Has a proficient understanding of programs and COE processes
• Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
• Able to handle medium complex COE processes

Operational Excellence

• Assists with maintenance of HRS knowledge library including replacement of translated content
• Assist with knowledge base and HR Systems navigation to resolve moderately difficult employee and manager queries including Workday and HR library
• Understands and executes on SLA and KPI’s
• Provides excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines
• Understands and follows moderately difficult compliance requirements for SOX, Employee Data Governance and other policy requirements
• Ensures data accuracy and integrity with all transactions, communications and stakeholder support

Project Management

• May support smaller projects or translation validation as needed