The Role

Key Responsibilities

• Manage UAE immigration operations through structured internal coordination, case administration, data collection, documentation review, and timely follow-up.
• Support in country immigration processing by ensuring all required Kyndryl data, approvals, and employee documentation are accurate, complete, and submitted within required timelines.
• Partner with Global Mobility & Immigration, Country HR, Talent Acquisition, Benefits, employees, and the immigration provider to enable efficient and coordinated case progression, Emiratization hiring aligns across the UAE entities.
• Coordinate with the Country HR Leader and business stakeholders to ensure consistent execution, data accuracy, and process discipline.
• Review and validate employee and case information, including contracts, salary details, job titles, employment terms, and all documentation required for UAE immigration processing.
• Monitor immigration case progress, government notifications, timelines, dependencies, and outstanding actions to ensure timely completion and mitigate delays.
• Drive follow-ups on missing documentation, pending approvals, UAE Pass actions, E-signature approvals, medicals, biometrics, and other employee or internal requirements.
• Drive follow-ups on government queries and notifications, including responding to MOHRE and other ministry communications in coordination with the immigration provider and Country HR Leader.
• Support structured coordination across HR, Talent Acquisition, Payroll, and the immigration provider, ensuring clear ownership, alignment, and timely escalations.
• Facilitate accurate capture of funding details and cost center information through engagement with Talent Acquisition, hiring managers, and relevant stakeholders.
• Escalate delays, risks, exceptions, or complex matters to the Global Mobility & Immigration team when required.
• Serve as the day-to-day operational contact for the immigration provider, ensuring complete case submissions, disciplined execution, and timely issue resolution.
• Liaise with the immigration provider and relevant UAE authorities, including MOHRE, ICP, and GDRFA, to support immigration filings, compliance requirements, and workplace inspections/site visits.
• Support adherence to defined escalation channels and consistent use of formal processes and tools for case tracking and employee queries.
• Ensure all policy-related decisions are aligned with Global Mobility & Immigration governance.
• Support EMEA overall personnel administration activities, ensuring employee data updates and documentation are accurately prepared, distributed and maintained in HR systems
• Support broader EMEA HR Services case management activities, including handling employee inquiries, maintaining case records, and ensuring timely resolution in line with service standards
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