REQUIRED EDUCATION AND EXPERIENCE

• Required: Candidates must have a bachelor’s degree.
• Desired: Degree in Human Resources, Business or related field.
• 3+ years of experience in HR support, employee relations, HR operations or a related business field.
• Experience in a tiered shared service model is a plus.
• Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM), including troubleshooting and system management.
• Experience working with cross-functional teams, including IT, legal, and compliance.
• Experience in working with external vendors, particularly with HR technology vendors, benefits providers, or payroll vendors, as applicable.
• Proficient in English both verbal and written. Fluency in required local language may be needed in certain regions.

KNOWLEDGE, SKILLS AND ABILITIES

• Deep understanding of HR policies, procedures, and best practices.
• Strong analytical and problem-solving skills.
• Advanced proficiency in HRIS platforms.
• Excellent communication skills and strong customer service orientation.
• Ability to manage multiple priorities and work in a fast-paced environment.
• High level of discretion and confidentiality.
• Ability to work independently and collaboratively.
• Knowledge of data analysis and reporting.
• Flexibility and adaptability.
  

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PRIMARY PURPOSE OF THE POSITION

The HR Support Specialist plays a critical role in providing advanced support for complex HR inquiries and issues that cannot be resolved by the Tier 1 HR team. This role requires a deep understanding of HR policies at the country, regional and global levels along with expertise in systems, and processes, as well as the ability to liaise with external vendors and internal stakeholders to ensure the timely resolution of escalated issues. The HR Support Specialist is responsible for managing and resolving advanced HR cases, ensuring compliance with company policies and legal regulations, and supporting continuous improvement initiatives within the HR function.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Advanced HR Case Management and Employee Support:

• Provide HR support as required based on regional and country specific needs.
• Responsible for processing human capital transactions in the system of record (Workday) to ensure timelines, compliance and data accuracy.
• Manage and resolve complex HR inquiries and issues escalated from Tier 1, covering full spectrum of employee lifecycle support, from talent acquisition to ongoing development and performance management
• Serve as the primary point of contact for escalated cases, ensuring timely resolution and effective communication.

Advanced HR Case Management and Employee Support:

• Provide advanced support for HRIS and other HR-related software, including troubleshooting, system updates, and integrations.
• Coordinate with Centers of Excellence (COE) and HR Business Partners (HRBPs) to address and escalate inquiries or issues that require specialized expertise or intervention.
• Assist with onsite delivery of programs (e.g., onboarding new hires) as applicable.

Vendor and External Stakeholder Coordination (30%):

• Coordinate with external benefits providers, payroll vendors, HR technology vendors, and other partners to resolve issues requiring specialized expertise.
• Manage vendor relationships, providing feedback, and ensuring alignment with company standards and expectations.
• Collaborate with external legal advisors, regulatory agencies, and auditors as needed to address compliance issues, audits, and legal matters.

Compliance & Continuous Improvements:

• Ensure HR practices and processes comply with local labor laws, industry standards, and company policies.
• As a Subject Matter Expert for assigned region/ location, maintain knowledge and skills for area of specialization and proactively identify areas for process improvements.