Company Overview:
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to “Be a Great Place to Work for Our Associates”. We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview:

POSITION OVERVIEW:

The HR Services Specialist will provide a centralized point of contact and expertise for company associates to ask questions and gain assistance.
The role operates on a schedule aligned with Pacific Standard Time (PST). Applicants must be able to consistently work during PST business hours.

EDUCATION/EXPERIENCE:

• Bachelor’s degree or relevant work experience
• 1-3 years HR experience
• Experience in HR or Shared Service Operations (insourced or outsourced), preferred
• Experience in a general or benefit specialist HR function, preferred
• Familiarity with HR applications, Workday & ServiceNow experience preferred
• Must be based in Pacific time zone, or willing to work Pacific time zone hours
• Advanced Microsoft Office skills
• Bilingual in Spanish and English - preferred

WHAT YOU’LL DO:

• Serve as the primary responder for the HR Services phone line, handling inbound associate inquiries regarding HR policies, benefits, timekeeping, and general support.
• Prepared to respond to inquiries that might include benefit enrollment, benefit administration, Leave of Absence, HR Systems, payroll/time & attendance and Verification of Employment.
• Triage and escalate calls or cases as needed, ensuring timely and professional handling of all HR-related questions.
• Ability to search for information in the knowledge base system and update as needed to ensure accuracy.
• Respond to associate and manager inquiries submitted via ServiceNow ensuring SLAs are met.
• Effectively communicate a clear and concise response to resolve inquiries accurately. Document service request details into ServiceNow for quality case management.
• Assist associates during the benefit enrollment (new hire, life event and open enrollment) process.
• Support managers with Manager Self Service activities in Workday.
• Process associate changes submitted in Workday, ensuring accuracy, compliance and confidentiality.
• Respond to inquiries for information from other HR teams, including Field Support and Field HR leadership.
• Be curious by troubleshooting and resolving issues.
• Support continuous process improvement initiatives by identifying opportunities and developing solutions.
• Execute effective workforce administration, covering associate lifecycle events and exit administration.
• Enter accurate data updates in the HR system and provide information in the form of reports, evidence and data to control functions such as Litigation, Employment, Legal, and Compliance
• Analyze service requests prior to completing transactions to maintain data integrity.
• Own HR processes that are administered by the HRST, such as I-9, leave administration, position management, new hire kits, and court orders.
  Skills We Are Seeking::