Role: HR Services Team Leader
Location: Birmingham
Salary: From £32,000 per annum plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)

REQUIRED SKILLS & QUALIFICATIONS:

• Experience of managing people preferably, but not necessarily within a HR Service environment
• Proven understanding of end-to-end HR processes, HR policies and procedures
• Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing
• Able to manage multiple customer requirements cases simultaneously
• Able to coach team members to improve performance and develop skills
• Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets / deadlines.
• Proven ability to influence effectively across all levels of the organisation.
• Meticulous attention to detail.
• Excellent task and time management skills.
• Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.

YOUR ROLE, YOUR IMPACT

As HR Services Team Leader, you will lead and develop a team of HR Coordinators, ensuring the delivery of excellent “people” services for FirstPort. By aligning with the Company’s Principles, you will serve as a role model, while identifying opportunities to enhance the performance, capability, and effectiveness of the HR Services Team. Collaboration within the HR team will be crucial to maintaining a cohesive approach, and you will ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.

KEY RESPONSIBILITIES:

• Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders.
• Work to achieve or exceed the KPI targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team.
• Ensure that daily service requests/work tasks are well organised, prioritised and delegated daily, ensuring work is completed.
• Identify early service requests/work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate.
• Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements.
• Support team members with day-to-day work tasks/service requests and developing their skills and knowledge to ensure an active, realistic succession plan is in operation.
• Work collaboratively with the other HR Teams to identify process improvements whilst maintaining consistency of the HR service through the allocation of resources.
• Auditing and reporting to ensure accurate employee records are maintained.

By joining us as an HR Services Team Leader you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK