HR Services Team Manager at Eaton USA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Leadership, Coaching, Service Delivery, Problem Solving, Performance Management, Communication, Organizational Skills, HR Processes, Continuous Improvement, Agility, Compliance, Technology Proficiency, Customer Service, Training Development, Root Cause Analysis

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Your primary responsibility is to leverage the talent of a team of professionals based in Budapest and other locations to ensure successful delivery of HR services to internal and external end-users. You will also act as an escalation point for complex issues raised by managers, employees, and HR business partners via phone, email, and case management systems. This role includes managing a team of 6 to 12 direct reports and actively supporting HR-related strategic initiatives and continuous improvement projects. Act as a supportive leader and coach to your team, ensuring high levels of service delivery. Supervise daily activities and workload, ensuring timely and accurate resolution of inquiries. Serve as an escalation point for complex issues and collaborate across departments for resolution. Maintain and develop solutions within the ticketing system and related processes. Lead the team through issue resolution, root cause analysis, and workload prioritization. Foster agility and resilience during organizational changes. Drive performance to meet and exceed SLAs and KPIs. Partner with subject matter experts for complex inquiries and continuous improvement initiatives. Manage team performance and development through coaching, annual reviews, and feedback. Ensure consistent communication, adherence to SOPs, and timely resolution of inquiries. Coordinate team meetings, track action items, and follow up on deliverables. Identify knowledge gaps and collaborate on training programs to achieve measurable results. Build a strong succession plan and maintain a highly motivated, adaptable team. Perform other duties as assigned. Bachelor's degree in Human Resources, Business Administration, or a related field is required; a Master's degree is highly desirable. Minimum 5 years of experience in Human Resources operations, with at least 2 years in a leadership role managing teams and driving performance. Proven experience in leading HR service delivery within a multinational or multi-country environment. Strong background in HR processes and systems, with demonstrated ability to manage complex inquiries and ensure compliance. Proficiency in utilizing various technology platforms, including HRMS (Oracle), Case Management Systems (ServiceNow), ATS (TalentHub), and the Microsoft Office Suite. Fluency in English is required; proficiency in an additional European language is considered a strong advantage. Lean Six Sigma certification or experience with quality methodologies is a plus. Demonstrated ability to deliver exceptional customer service, with strong organizational and communication skills. Highly process-oriented, capable of managing multiple priorities and promoting knowledge sharing.

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Responsibilities

Manage a team of HR professionals to ensure successful delivery of HR services. Act as an escalation point for complex issues and drive performance to meet SLAs and KPIs.