HR Shared Services Representative at UnityPoint Health

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Critical Thinking, Empathy, HR Operations, Payroll, Benefit Enrollment, HRIS Navigation, Confidentiality, Onboarding, Policy Clarification, Research, Compliance, Communication, Team Collaboration, Escalation Management

Industry

Description

Overview The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities 75% - Customer Service Answer incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. May respond to inquiries through case management software, chat, etc. and make outbound calls as necessary. Aid team members, leaders, providers, retirees, human resources (HR) personnel, and third parties with all HR Operation requests, such as, but not limited to: timecards, payroll, benefit enrollment, HRIS navigation, verification of employment, Medicare and Public Service Loan Forgiveness (PSLF) forms, learning management system, credentialing, personnel files, etc., while maintaining confidential and sensitive information. Provide first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel and third parties in addition to self-service tools. Assist team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations. Serve as a first contact to answer team member, leader, and provider questions about company correspondence and clarify any company communications and policies. Ability to pivot in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events. 15% - Departmental Support Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE). Participate in and share expertise during team meetings and training sessions. Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed. Assist in the expansion of self-service tools and centralization of operational HR tasks. 10% - Research Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned. Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary. Qualifications Education: Associates degree in HR, business, or technology (or applicable work experience) required. Bachelors degree in HR, business, or technology (or applicable work experience) preferred. Experience: Two years in customer service, HR or IT experience preferred. License(s)/Certification(s): None

Responsibilities

The HR Shared Services Representative provides first-line HR support by responding to tier 1 inquiries from various stakeholders. Responsibilities include aiding with HR operations requests and maintaining confidentiality while delivering professional customer service.