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HR Shared Services Support Level 4 at Genesis10

Milwaukee, WI 53204, USA -

Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

30.0

Posted On

04 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sensitive Information, Shared Service Center, Hr Operations, Employee Relations

Industry

Human Resources/HR

Description

Responsibilities

Receives, routes, resolves, and properly closes all HR inquiries within their specialty or assignment in an accurate and timely manner.
Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.
Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
Accurately enters data into appropriate systems and tools.
Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.
Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.
Identify opportunities to extend best practices to the rest of the HRSC team.
Educate employees and managers on HR resources available to them and encourage the use self-service tools
Maintain employee documentation (personnel file creation, retention, and deletion