HR Shared Services Support at Microsoft

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Documentation, Customer Support, Process Management, Vendor Management, HRIS, Data Privacy, Confidentiality, Employee Support, Performance Metrics, Policy Implementation, Transaction Execution, Inquiry Handling, Feedback Sharing, Knowledge Base, Compliance

Industry

Software Development

Description

Overview Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Supports straightforward testing to ensure updates and changes are successfully implemented. Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers. Shares input and/or suggestions of policy or process implementation based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Protects data privacy and adheres to confidentiality requirements. Uploads employee records into the Record Centre when performing data transactions. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Supports in execution of transactions with vendors to ensure process delivery is correctly followed Responsibilities Data Management Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Verifies data input to ensure accuracy by following established guidelines. Identifies and reports discrepancies in data to subject matter experts. Protects data privacy and adheres to confidentiality requirements. Supports the operational compliance in data handling by learning relevant policies, procedures, and processes. Handles both regular and sensitive data by following global and local statutory laws. Documentation Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead. Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements. HR Central Services Customer Support Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers. Learns the end-to-end service model. Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Handles routine inquiries and transactions by referring to standard policies and procedures. Escalates issues to senior team members or triages inquiries to the appropriate queue. Triages inquiries to the appropriate queue. Process Management Reviews own performance metrics target and identifies opportunities for improvement. Shares input and/or suggestions of policy or process implementation based on employee feedback. Supplier/Vendor Management Supports in execution of transactions with vendors to ensure process delivery is correctly followed. Sends information/receive information from vendors to process queries. Qualifications Required/minimum qualifications Bachelor's Degree in Human Resources (HR), Business, or related field OR 2+ year(s) equivalent experience. Experience with AI and automation of processes Additional or preferred qualifications Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ year(s) work experience in HR operations, HR, or related field OR equivalent experience. #EiP This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The role involves supporting employees and managers by responding to inquiries and performing transactions using documented processes. It also includes data management, documentation, and customer support related to HR shared services.