HR Specialist 3 at DSM

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, Learning Area Expertise, Ticket Handling, Incident Management, Problem Management, Testing, Documentation, Customer Requests, Service Level Agreement, Training Material, Validation Rules, UAT Coordination, Quality Control, Report Requests, Recurring Incidents, Improvement Proposals

Industry

Chemical Manufacturing

Description

Work type Contract 12-24 months Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. Ticket handling Work on solving learning tickets assigned to Tier 1 team with right quality Work on learning report requests All the tickets and activities are complete in agreed SLA (Service Level Agreement) and help in improving it. Perform Incidents/workorders with great impact and resolve them with high priority and accuracy Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. Ticket handling Work on solving learning tickets assigned to Tier 1 team with right quality Work on learning report requests All the tickets and activities are complete in agreed SLA (Service Level Agreement) and help in improving it. Perform Incidents/workorders with great impact and resolve them with high priority and accuracy Problem management (Investigating and Mitigation) Review recurring incidents and propose improvement to tier 2, TS Service line manager and GSC manager Create and update QRC's and Q&A for Tier 0 and Tier 1 Create and update training material WIs for Tier 1 Work on UAT's in coordination with Tier 2

Responsibilities

Provide operational support in the learning area of expertise by handling Tier 1 tickets and ensuring adherence to global standard processes. Support release testing and manage incidents with high priority and accuracy.