HR Specialist-Benefits at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Written Communication, Verbal Communication, Research, Problem Solving, Analytical Skills, Attention to Detail, Organization, Microsoft Office Suite, Case Management Systems, Benefits Administration, HRIS Systems, Training, Mentoring, Empathy, Integrity, Professionalism

Industry

Hospitals and Health Care

Description

The HR Benefits Specialist is responsible for resolving complex or escalated benefit-related cases received by HR4U, Erlanger's HR Support Center. Collaborates with HR Generalist, Benefits Center of Excellence (COE), and other internal stakeholders to resolve employee concerns in a timely manner. Education: Required: Bachelor's degree in human resources, business administration, or related field. High school diploma with an additional four years of benefits administration experience accepted in lieu of bachelor's degree. Preferred: N/A Experience: Required: Three years of benefits administration experience. Preferred: -Previous experience in: Health, dental, vision plans, and enrollment processes (new hire, annual, qualifying events). -Previous experience in a shared services or HR call center environment. -Experience in a healthcare setting. -Experience with HRIS systems and vendor/enrollment platforms Knowledge, Skills, and Abilities: -Excellent customer service skills with strong written and verbal communication abilities. -Ability to research, interpret, and resolve complex benefits issues. -Ability to explain benefit concepts in simple, clear terms. -Proficiency with Microsoft Office Suite and case management systems. -High attention to detail, organization, including the ability to manage multiple priorities. -Ability to work effectively and act with integrity, professionalism, and empathy in a high stress, deadline-driven situation (especially during enrollment periods). -Strong problem-solving and analytical skills, including the ability to navigate complex situations. -Ability to assess situations and determine when appropriate escalation to Benefits COE vs. internal resolution. -Training and mentoring capabilities for supporting HR Generalists on benefits inquiries for future resolution. Department Position Summary: The HR Benefits Specialist is responsible for resolving complex or escalated benefit-related cases received by HR4U, Erlanger's HR Call Center. Responsible for researching, interpreting, and explaining benefit policies, eligibility, plan details, and resolving employee cases in a timely manner while ensuring a high level of service. Collaborates with internal COEs and stakeholders to resolve benefit cases while monitoring trends to reduce issue frequency.

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Responsibilities

The HR Benefits Specialist resolves complex or escalated benefit-related cases received by HR4U, Erlanger's HR Support Center. This role involves researching, interpreting, and explaining benefit policies while collaborating with internal stakeholders to ensure timely resolution of employee concerns.