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HR Specialist for Customer Services at Deutsche Telekom Group

Timișoara, Timis, Romania -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication, Problem Solving, Training, Documentation, Process Improvement, IT Incident Reporting, Knowledge Management, SAP HR, MS-Office, German Language, English Language, Empathy, Escalation Procedures, Critical Issue Processing

Industry

Telecommunications

Description

Communicate with customers by e-mail or phone to answer their individual questions. Support Product Management to improve our HR products and to create an excellent customer experience! Report IT incidents and foster best possible solutions. Practice close cooperation with other departments Maintain process documentation and special procedures in our knowledge management system. Process critical issues and complaints to meet our customers' needs. Use escalation procedures if necessary. Provides training for the new joiners if necessary Offers support on difficult and complex topics to their junior colleagues Addresses process difficulties to Process Manager Answers employees' and managers' inquiries using the Knowledge tools Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements Suggests methods to update, simplify, and enhance processes, procedures, and technologies Works independently within the framework of defined processes Ensures one's own orders to be finished on time Assists other departments based on business needs Performs additional tasks assigned by the hierarchical superior related to business needs HR related background is a plus. Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office) required Customer service focus and strong interpersonal skills required Language skills: German fluent in speaking and writing, English is a plus Experience with customer contact (by phone, written or personal) required Ability to consistently deliver high quality customer service in a professional manner Ability to consistently deliver high quality customer service in a professional manner. Demonstrate concern and empathy in all customer interactions.

Responsibilities

The HR Specialist will communicate with customers to address their inquiries and support product management in enhancing HR products. They will also handle critical issues and complaints, ensuring a high-quality customer experience.