Under general supervision of the SSO HR Operations Supervisor, the position provides onboarding services for student appointments and oversees the day-to-day-operation of Shared Services Center, Student Onboarding Center. The onboarding services scope of operation includes serving newly hired student employees in departments supported by the SSO .
Apply By Date: August 27, 2025

MINIMUM QUALIFICATIONS - FOR FULL CONSIDERATION, APPLICANTS ARE ENCOURAGED TO UPLOAD LICENSE AND/OR CERTIFICATION IF REQUIRED OF THE POSITION

• Experience providing excellent customer service in a high volume, fast paced environment, with multiple competing deadlines.
• Experience using multiple electronic/automated systems and software such as MS Office Suite or other automated office tools.
• Experience communicating verbally and in writing with a diverse clientele.
• Experience working with confidential information, exercising discretion in dealing with potentially sensitive topics.
• Skill to analyze and evaluate complex information, data or problems in an objective manner

PREFERRED QUALIFICATIONS

• Experience coordinating and conducting on-boarding of new employees.
• Experience in using software to conduct virtual meetings.
• Experience using case management systems or active databases with automated workflow.
• Formal training and/or experience in HR, Payroll and time and attendance.

SPECIAL REQUIREMENTS – PLEASE CONTACT YOUR RECRUITER WITH QUESTIONS REGARDING WHICH ACTIVITIES APPLY BY POSITION

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
  Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• 75% - Onboarding
• 15% - Program Oversight and Metrics
• 10% - General Support, Business Process Improvement and Client Service