HR Support Center Representative at Corewell Health

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Case Management Software, Active Listening, Critical Thinking, Problem Solving, Collaboration, Telephony Support, HR Policies, HR Systems, Process Adherence

Industry

Hospitals and Health Care

Description

Job Summary Serves as the first point-of-contact for Human Resource related inquiries. Responsible for providing accurate and consistent responses to human resources-related inquiries internal and external customers received via inbound calls. The nature of the work spans all human resources functions including, but not limited to, benefits, leave management, retirement, talent attraction, policies, and procedures. The representative will use a knowledge and case management software platform to ensure adherence to standard operating procedure with regards to recording, addressing, and resolving incoming questions in a timely manner. The role requires collaboration with other departments within HR. Essential Functions Provide employees with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact. Provides 100% support via telephony (inbound calls) Documents clear and concise summary of interactions, inquiries, and resolutions in case management system (Service Now). Utilize critical thinking to assess the level of complexity of incoming inquiries to facilitate escalation as appropriate; recognizes the need to utilize additional resources and facilitates the process when necessary. Collaborates with other HR departments to fulfill customer request and ensure root of the issue is addressed. Ensures exceptional customer experiences and confirms customer’s understanding of guidance. Troubleshoot and resolve issues ranging from simple to complex questions, using relatively thorough knowledge of HR policies and procedures, HR Systems and internal HR processes Captures critical information and key points by using exceptional active listening skills and asking appropriate probing questions Qualifications Required High School Diploma or equivalent 3 years of relevant experience Customer Service Preferred 1 year of relevant experience Related call center experience About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids Department Name HR People Operations HR Support Center - Corporate Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 32 Hours of Work 7:30 a.m. - 5:00 p.m. Days Worked Monday - Friday Weekend Frequency Variable weekends CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

Responsibilities

The representative serves as the first point-of-contact for Human Resources inquiries, providing accurate and consistent responses to internal and external customers via inbound calls across all HR functions. Essential functions include resolving issues at first contact, documenting interactions in case management software, and collaborating with other HR departments.