HR Support Test at Next Plc

Enderby, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Decision Making, Data Interpretation, Account Management, Written Communication, Verbal Communication, Problem Solving, Time Management

Industry

Description

Do you thrive on offering the highest level of service at all times? If so, this could be the role for you... Account Administrator - Contact Centre, Gedding Road, Leicester plus as additional £1 when working at the weekend. You’ll be a part of the Administration Team providing exceptional services to our customers whenever they need us. You’ll handle inbound calls and provide an administration service on customer accounts ensuring that records are accurately maintained and enquiries are dealt with promptly and efficiently. About the Role: * Deal with a variety of work types and queries that involve dealing with other departments as well as customers in writing and on the phone. * Work to targets, the aim is to meet the response time for imail, complaints e-mails and keep up to date on working reports and correspondence. * You'll also liaise with internal and external 3rd parties to gather information and data to successfully resolve customer queries and provide exceptional service through accurate customer account management, * Great communication and maintaining time scales to offer legal compliance. About You: * Have previous experience in customer service. * Team player with excellent communication skills, clear and confident in both written and verbal formats. * Self-motivated and have excellent attention to detail * Up for a challenge, and enjoy sorting out customers' problems so they're able to continue to shop with us. * Be a confident decision maker who's friendly, helpful and enthusiastic. * Able to interpret data and Information What’s Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global! * 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT) * Company performance based bonus * Sharesave scheme * On-site Nursery available; OFSTED outstanding in all areas * 10% off most partner brands & up to 15% off Branded Beauty * Early VIP access to sale stock * Access to fantastic discounts at our Staff Shops * Restaurants with great food at amazing prices * Access a digital GP and other free health and wellbeing services * Free on-site parking * Financial Wellbeing - Save, track and enhance your financial wellbeing * Apprenticeship - Grow and develop on the job whilst gaining a qualification * Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store * Support Networks - Access to Network Groups to empower and celebrate each other * Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

Responsibilities

Handle inbound calls and provide administrative services for customer accounts to ensure records are accurately maintained. Liaise with internal departments and external third parties to resolve customer queries efficiently.