WHAT YOU’LL DO:

• Oversee Workday enhancements, driving the deployment of feature releases and system maintenance, evaluating feasibility of system modifications, and ensuring up-to-date documentation of system functions and processes.
• Lead and resource-manage the workday support team to deliver seamless day-to-day system support, overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met.
• Oversee the development and maintenance of training materials, participating in training in order to improve policy and process acumen.
• Manage the relationship with implementation partners and suppliers used to support the design, deployment and maintenance of the People Systems ecosystem.
• Support the IT Group in product selection, preparing RFPs in conjunction with IT PMO.
• Support financial management activities including monitoring the People Systems budget agreed.
• Lead team personnel management activities including people management and career development activities.