ABOUT YOU

To be successful in this role you will need to have the following knowledge, skills and attributes:

HomeServe are currently recruiting for a HR Systems Specialist to join the People Team in Walsall on a 12 month fixed term basis. The ideal candidate will be used to working with systems and keen to learn more about how they work. You will also be used to following process with a basic understanding of audit configuration.
We work in a hybrid way, mostly remote with a requirement to travel into our Walsall office at least twice a week to work with the team. With that in mind you will be located within a convenient commute to Walsall.
Within the People Team the systems team are responsible for the maintenance and configuration of ResourceLink, MyView and Payroll systems as well as the implementation of HR systems related projects.
The role will effectively manage the day-to-day operation, configuration and maintenance of the HRIS. Acting as a technical expert for the system, ensuring its working efficiently, managing data integrity and functionality and collaborating with the People team, Technology and Change and external vendors to ensure continuous improvement.

The role will work with the Systems manager to deliver a fit for purpose system adequately supported with provision of SOX controls and governance. Responsible for the delivery of MyView self service including designing and delivering training and identifying opportunities for increased automation and continuous improvement.

• Deliver system configuration and ongoing maintenance of the HRIS including security protocols, system updates and change requests to deliver an enhanced service to the People department and the wider business.
• To manage application configuration changes in line with documented change control processes, including regression and UAT testing
• Support the control owner with the delivery and execution of SOX controls and audit requirements, ensuring that all policies, processes and standards applicable to your area are adhered to. Liaising with external auditors to ensure evidence is effectively demonstrated and SOPs are documented
• Ensure that the HRIS complies with relevant data protection regulations (such as GDPR) and company policies.
• Maintain data security measures, including user roles, access control, and data backup procedures.
• Support wider business projects as system SME identifying and proactively owning system upgrades, seeking alternative resolutions and solving problems, escalating or flagging key risks when relevant.
• Create all hierarchies and new posts in ResourceLink enabling new starters to be set up correctly and following approval chain in order to demonstrate compliance and fulfil audit processes.
• Audit people data to maintain data integrity and provide further training needs to ensure high level data quality.
• Liaise with internal stakeholders (People team, Tech & Change, payroll, etc.) to ensure seamless integration and communication between HRIS and other business systems.
• Be responsible for delivering and improving processes to support wider People team activity such as holiday buy and sell applications, part-time holiday entitlement including the development and delivery of appropriate training materials
• Working closely with the Payroll team to ensure any critical changes are actioned ahead of relevant deadlines to minimise out of cycle manual interventions
• Investigating and responding to relevant system queries raised within a timely and professional manner, including oversight of the relevant inboxes and myquery submissions
• Production and maintenance of relevant process mapping, procedural manuals and guidance notes on the use of the relevant HR systems, including supporting Managers with use of the HRIS