Reporting to the Lead HRIS Specialist, the Workforce Services Specialist 3 is responsible for supporting people related information and system needs. The incumbent possesses knowledge of Success Factors and SAP, has exceptional attention to detail, and a commitment to confidentiality and professionalism in accordance with company policies and procedures. The incumbent will be part of a team that maintains and updates the organizational structure and employee data processes, tests system upgrades, and provides critical reporting to the organization.

EDUCATION, EXPERIENCE AND KNOWLEDGE

• Completion of a university degree in a technical / business / scientific field of study or equivalent is required; degree in Business or Human Resources is preferred
• 5-7 years of prior ERP, HR, or HRIS experience in a mid to large organization
• Proficiency with SAP and Success Factors is required
• Understanding of and familiarity with other HR functions and processes
• Familiarity with union structures is an asset
• Proficiency with MS Office Suite, with intermediate Excel skills
• Strong analytical skills, exceptional attention to detail, and commitment to a high degree of accuracy
• Strong problem-solving ability and a solution-focused mindset
• Collaborate within team to achieve strategic objectives
• Demonstrated professionalism, sound judgement, and the ability to use discretion and diplomacy while maintaining confidentiality, ethics, and company standards

• Work as part of the HR Systems team to manage organizational and employee data, follow workflow processes, and provide technical support and troubleshooting on the core HR system (Success Factors)
• Test all changes and upgrades related to HR Systems master data annually and on an ad hoc basis
• Collaborate with IT, Payroll, Business Analysts, and HR as the first point of contact for system upgrades and changes
• Provide recommendations and suggestions for improvements on processes and procedures to support continuous improvement opportunities
• Audit employee data to identify errors and collaborate with stakeholders to implement corrective actions
• Collaborate with other HR subject matter experts on a variety of HR organizational development initiatives
• Act as an expert in own area of technical and functional expertise, ensuring the validity and integrity of data within the system
• Collaborate with HR Systems team on craft and union position management
• Collaborate with the Lead HRIS Specialist on a variety of projects