MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS, AND WORK ENVIRONMENT:

• Education and Experience: The combination of education and professional experience must exceed 5 years:
• In a technical role: Requires 3-5 years of HRMS analytics experience
• A bachelor’s degree related to the functional area can count for 1 of the 3-year requirement
• In the industry: 3-5 years of Hospitality, F&B, and/or Retail experience a plus
• Must have previous experience with HRMS and other HR related systems
• Specialized training:
• Requires training that leads to advanced knowledge in Microsoft Office; Excel skills should include lookups, pivot tables, and complex formulas
• Working knowledge of Access or SQL script and PeopleSoft experience a plus
• Specialized Skillset/Competencies/Traits:
• Basic understanding of HR processes including talent acquisition, employee lifecycle management, time and attendance, compensation and benefits, and regulatory compliance requirements
• Technical aptitude with strong organizational and analytical skills and ability to work independently
• Demonstrated ability to interact with a wide variety of people, organize and coordinate multiple priorities, learn and develop new skills, and effectively solve issues that arise
• Process and detail oriented approach to work
• Knowledge of employee data confidentiality, right-to-know principles, and privacy regulations that affect system access controls and data handling
• Excellent communication skills for technical and non-technical audience
• Business acumen and also has the mindset required to understand the long-term implications of HR technology planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments
• Location: This position is based at the F&B North America Support Center in Bethesda, MD
  Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”)

• Delivers advanced Tier 2 technical support for complex HRMS inquiries, troubleshoots system issues across core HR, recruiting, and performance management with escalation protocols for critical incidents
• Conducts comprehensive system analysis including setup configuration, interdependency mapping, and data flow optimization to proactively identify and resolve technical challenges
• Maintains, and optimizes system foundation tables, workflows, and configurations while developing advanced reports and dashboards from multiple data sources
• Creates and maintains comprehensive technical documentation, user guides, and standard operating procedures for knowledge transfer and best practices across HR functional areas
• Performs advanced data querying and statistical analysis to identify trends, conduct impact assessments, and measure process effectiveness with regular data integrity audits for compliance reporting
• Prepares and validates data for regulatory compliance reporting including EEO, OSHA, and other federal/state requirements while maintaining strict data security protocols and employee confidentiality standards
• Participate in evaluation, testing, and implementation of HRMS upgrades, patches, and new system integrations while championing continuous improvement initiatives that enhance employee lifecycle management
• Partners with IT, Talent Management, Total Rewards, and business stakeholders to ensure seamless system integration and serves as subject matter expert for HR technology solutions supporting organizational structure and workflow requirements
• Collaborates with software vendors and internal development teams to implement sustainable solutions and participates in HR transformation initiatives that align with employment law and regulatory requirements
  Reporting Relationship: The position reports to the Senior Director of HRMS