OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

Service Excellence

• The first line of HR support for all employees in the Americas – Canada, US, Mexico, Brazil
• Answer inquiries related to benefits, leave of absences, vacation, etc
• Support with employment record changes and internal moves
• Collaborate with various HR stakeholders: Human Resource Business Partners, Benefits Team, Payroll, Talent Acquisition, etc.
• Delivering the best customer service
• Directing employees on how to navigate HRIS and HR database.
• Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updates
• Leverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mind
• Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service.
• Preparation of monthly reports as defined various in-scope support areas

Decision Making, Judgement& Autonomy

• Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectations
• Any situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory& compliance and reputational impact to OpenText would be escalated to Regional HRSS leader
• The role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions

Problem Solving

• Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirements
• Proactively take part in supporting the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR Partners
• Participate in the testing, implementation, upgrading and support of new or modified system changes, as directed by Manager
• Serve as HRSS Support Centre SME and work with HR Support Centre members to troubleshoot unusual data entry issues, and collaborate with key stakeholders on resolution when necessary, and achieve single to minimal touchpoint with employees. In most cases there is a standard operating procedure available to execute a process and can also be used in resolving issues
• Apply sound judgement and discretion with sensitive information