3.) DEVELOPING PRACTICE & CAPABILITIES

• Support the growth of the Microsoft Dynamics practice by sharing knowledge, developing thought leadership, and supporting team members’ career aspirations.
• Support the more comprehensive Technology Consulting practice through practice development efforts, proposition creation and individual & team training.
• Help junior team members to develop through mentoring and monitoring in the role of a project and Performance Manager.

SOFT SKILLS

• Smart / intellectually curious
• A natural team player with proven abilities to manage international teams
• Culturally aware and able to operate across many diverse geographies
• Creative problem-solving ability whilst working in ambiguous situations
• Strong communication skills both internally and with clients
• Excellent written and oral presentation skills
• High degree of personal motivation, ability to self-manage whilst being professional and personable
• Ability to bridge between HSO Microsoft Dynamics solutions teams and client issues

TECHNICAL SKILLS

• Deep functional knowledge of Enterprise Resource Planning, Customer Relationship Management processes, and other critical business enterprise applications.
• Ideally, possess one or more certifications about configuration or pre-sales of the AX or CRM Dynamics applications.
• Possess a detailed working knowledge of how Enterprise and Customer services are delivered at the process level
• Ideally hold at least one Programme / Project Management qualification (e.g. PRINCE2, MSP, MoR, MoP, 3PO, APMP etc.)
• An ability to talk to clients about current technology issues and understand market direction
• Degree educated or a professional qualification, e.g. ACA, ACMA, etc., preferred
• Strong Microsoft PowerPoint, Word and Excel

EXPERIENCE

We are seeking a candidate who has experience in the following:

• Delivering Microsoft Dynamics (or another enterprise / customer-focused technology) deployments, preferably with direct experience in D365, AX or CE/CRM system design, build and deployment
• Possessing configuration and project manager expertise in enterprise software deployments
• Delivering large Microsoft Dynamics projects, either to in-house or external customers, across an end-to-end project lifecycle
• Managing cross-functional teams
• Working with senior-level client stakeholders, handling difficult conversations and resolving issues
• Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties and pressure points

THE PROGRAM MANAGER ROLE

We are looking to hire Program Managers for the HSO International team. These managers will be tasked with executing world-class program delivery, building deeper and closer client relationships, and growing revenues through targeted business/account development with HSO’s most prominent international clients.
In this role, the Program Managers will predominantly manage or support international technology transformation programs with Microsoft Dynamics solutions, with a secondary focus on identifying and realising new business opportunities within the client base. They will be expected to work closely with the Microsoft Dynamics teams in the local country entities.