ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

RENTAL OPERATIONS MANAGER

The Four Seasons Resort Hualalai is looking for a Hualalai Villas & Homes Rental Operations Manager . Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Residential team, the Rental Operations Manager works across disciplines to deliver an exceptional experience.

• Manage the operations of the H ualalai V illas & H omes (HVH) Rental Program, executing strategies and processes to: meet and exceed guest expectations, improve operational efficiencies and grow rental portfolio.
• In cooperation with the Director of Residences and Reservations Sales Manager, e nsure that the interests and initiatives of the Rental Program are aligned with the interests of resort ownership and that revenue, profit and occupancy goals are consistently met or exceeded.
• Ensures clear communication and timely follow-up on guest requests, special requirements , and operational issues. Promotes seamless coordination and collaboration across all departments and select outside vendors to meet the needs of rental guests.
• Develop positive relationships with residential guests to maintain high levels of guest satisfaction , intent to return and intent to recommend.
• Evaluate , develop and continuously improve the overall guest experience at the re sidences to be best in class and consistent with Hualalai standards and establish policies and procedures thereof.
• Review and update written policies and procedures for the rental operations program and its staff. Oversee the daily responsibilities of the staff – assigning tasks, projects, hiring, labor management and scheduling.
• Oversee the recruitment, training, and development of rental operations team members. Conducts performance evaluations, provides coaching and feedback, and administers disciplinary actions when necessary.
• Complete special projects or any other duties as requested from time to time.