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Hub Communications Associate ( Mansoura ) at Bosta
, Ad Dakahliya, Egypt -
Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Problem-Solving Skills, Customer Service, Logistics Knowledge, Multi-Tasking, Empathy, Record Keeping, Coordination

Industry

Logistics;Transportation;Supply Chain and Storage

Description
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. The Role! We’re looking for great Communication Specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box. \n Job Responsibilities : Maintaining a positive, empathetic, and professional attitude toward all parties at all times Assist with challenging client requests or issue escalations as needed Acknowledging and resolving complaints Communicating and coordinating with colleagues as necessary Keeping records of the interactions, transactions, comments, and complaints Connecting the hub with CS and our couriers. Job Qualifications 3 months to 1 year of experience as a Customer service or similar role [Voice and non voice] Familiarity with logistics industry is a plus Experience using support tools Excellent communication and problem-solving skills Patience when handling tough cases from couriers .. etc. Multi-tasking abilities \n
Responsibilities
The role involves maintaining a positive and professional attitude while assisting with client requests and resolving complaints. It also includes coordinating with colleagues and keeping records of interactions.