Hub Community & Operations Intern at ALX Africa

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Storytelling, Data Analysis, Content Creation, Engagement, Problem-Solving, Organization, Collaboration, Google Workspace, Slack, Zoom, Data Interpretation, Reporting, Customer Service, Social Media Management

Industry

education

Description

Are you passionate about supporting learners throughout their educational journey;from enrollment to graduation? Do you have exceptional communication and storytelling skills that help you engage and motivate learners? Are you naturally curious, with an analytical mindset that allows you to track learner progress, interpret data, and share valuable insights to improve learner outcomes? Do you have experience creating and delivering engaging content and communications across multiple channels to build a thriving learning community? Are you excited about helping learners unlock their potential as part of ALX’s mission to develop exceptional global talent? If this sounds like you, then you might be the perfect fit for our Learning Team Intern role in Kenya. About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. We achieve this by: Providing young professionals with access to the most in-demand tech skills that will power the future. Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. Our impact thus far: 205k+ learners since 2021 117k youth in work 13k youth starting own ventures 66k youth in jobs through entrepreneurship Visit our website www.alxafrica.com to learn more about our digital revolution. Role Summary ALX Africa is seeking a motivated and passionate Learning Team Intern to support learners as they progress through their ALX programs, from enrollment to graduation. The hub community and operations intern will play a critical role in enhancing the learner experience by providing consistent engagement, guidance, and support, while collaborating with the wider team to ensure program success. This is an in person position. Specific Responsibilities Provide timely support and guidance to learners throughout their ALX program journey Assist with onboarding activities to help learners successfully start their courses Track learner progress, identify challenges, and proactively offer solutions Support data collection and reporting on learner milestones and program outcomes Facilitate communications and engagement campaigns across multiple channels Collaborate with mentors, program managers, and other stakeholders to coordinate learner support Assist with organizing learning events, webinars, or workshops to drive community engagement Contribute ideas to improve learner experience processes and systems Any other roles assigned to assist in the learner or larger community engagement. Skill Requirements - Essential Strong verbal and written communication skills Ability to engage and motivate learners from diverse backgrounds Excellent organizational skills and attention to detail Problem-solving mindset with the ability to work independently and collaboratively Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.) Data analysis skills to interpret learner attendance and progress report Skill Requirements - Preferable Previous experience in education support, customer service, or learner engagement Experience managing social media communities or digital learning platforms Basic understanding of program/project management tools Exposure to data visualization tools (e.g., Google Data Studio, Power BI) Person Specification/Attributes Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. Humility: Openness to learning, seeking help when needed, and a focus on serving others. Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. Employment Type This is an in person internship position. Work Hours The required work hours are 40hrs per week

Responsibilities

The intern will provide timely support and guidance to learners throughout their program journey, assisting with onboarding and tracking progress to identify and solve challenges. Key duties also involve facilitating communications, supporting data collection and reporting, and collaborating with stakeholders to coordinate learner support and organize engagement events.