The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Campus Hub Receptionist.

MATERNITY COVER FOR UP TO 9 MONTHS

The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Campus Hub Receptionist.
Based at Telford Campus, you will be part of a small but busy Hub team. As the first point of contact at the University Welcome Access Points, you will be customer focused towards providing a warm welcome to all visitors and students to the University. You will also be responsible for providing an excellent service on the University’s multi-line switchboard and Estates and Facilities Helpdesk.
Educated to GCSE standard or equivalent including English and Maths, you must have previous experience in both call and data handling and excellent written and oral customer care skills.
You should also have an aptitude and enthusiasm to help all our customers, have some basic IT skills and always have a commitment to quality. You also need to be flexible in meeting the requirements of the post and the needs of the department and the ability to learn new skills, including liaison with caretaking, security staff and Hub staff.
You will be based at Telford Campus, this position is for a temporary 9-month period to cover Maternity leave, starting July 2025. This is a full-time post for 37 hours per week 9am to 5pm (Monday to Friday).
The University can offer you: 30 days annual leave (pro-rata) plus statutory bank holidays and concessionary days.

Please refer the Job description for details