The successful candidate will play a pivotal role in managing IT stock, providing exceptional 2nd line break-fix support, and ensuring seamless customer onboarding processes for starters, movers, and leavers.
You will be the go-to person for IT peripherals, printer support, and meeting room equipment, fostering a friendly and professional environment to enhance the overall customer experience. You will support Digital-driven projects and be core testers for new features and services as part of continual service improvements.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT YOU’LL BE DOING AS A HUB ENGINEER

• Maintain accurate inventory records of IT stock, including peripherals, hardware, and accessories.
• Ensure seamless onboarding, relocation, and offboarding processes for employees by managing IT requirements.
• Oversee onsite and remote courier deployment and collections for starters, movers, and leavers.
• Resolve technical issues escalated from the service desk, including hardware, software, and peripheral faults.
• Offer expert knowledge and support for IT peripherals such as keyboards, mice, monitors, and docking stations.
• Maintain and troubleshoot printer hardware, ensuring minimal disruption to printing services.
• Work closely with external vendors to ensure efficient delivery and maintenance of IT services and equipment.
• Act as the face of IT Services, delivering a high level of customer service with a friendly and approachable demeanour.
• Assist in the development, configuration, and testing of new IT features and services.
• Test and validate new technologies for performance and compatibility.

WHAT YOU SHOULD BRING TO THE ROLE

• Able to problem solve with the ability to make a balanced decision.
• IT experience within an organisation.
• Experience of customer support with IT problems.
• Good Knowledge of hardware and potentially repairing.
• Experience supporting desktop & Laptops.
• Mobile Phone Support, iPhone, Samsung & other Android platforms.
• ITIL certification is desirable.