Hub Lead at Meridian Energy

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Driving, Team Capability Uplift, High-Performance Culture, Market Dynamics Understanding, Customer Needs Understanding, Regulatory Considerations, Relationship Management, Communication Skills, Operational Systems Proficiency, Data Analysis, Technical Support, Problem Solving, Empathy, Resilience, Growth Mindset, Adaptability

Industry

Utilities

Description

Company Description Mai te hiku ki te taurapa, whitikina e te rā From the tail of the fish to the tail of the waka, shines the sun This whakataukī speaks to our journey across Aotearoa, one waka, one purpose, powered by the natural forces that sustain us. Meridian is Aotearoa’s largest renewable electricity producer, generating energy from the winds of Tāwhirimātea, the waters of Tangaroa, and the warmth of Tama-nui-te-rā. Together, our two brands, Meridian and Powershop retail electricity to more than 400,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo! We’re committed to making energy cleaner and cheaper for Aotearoa New Zealand. Our retail structure uses empowered teams focused on delivering value to customers. The way we work is as important as the work itself, guided by our values and key behaviours: ‘Make people awesome’, ‘Set your compass on customers’, and ‘Progress over perfection’. Job Description Mō te tūranga | What you’ll be doing The Hub Lead is responsible for leading a team of Energy Specialists to deliver exceptional end-to-end sales, service, & customer support outcomes for Meridian & Powershop customers. This role drives strong performance results aligned with Customer Relationships strategic priorities while fostering a positive, empowered, & growth-focused hub environment. The Hub Lead builds people capability & diverse skills within the team to meet customer needs & add value across service & sales excellence, operational activity, & expert knowledge of products & propositions. They collaborate closely with the Customer Relationships Lead on priorities, decisions, & continuous improvement initiatives, ensuring compliance & operational integrity. Ngā painga ki a mātou | What we can offer We value work/life balance, so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer: An attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from several partnerships Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind Enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave Life, trauma and income protection insurance (which we hope you won’t need!) Enhanced KiwiSaver contributions Access to the Meridian employee share scheme Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there! Award winning wellbeing programme that provides support whenever and wherever you need it Employee discounts off your power with Meridian, every bit counts a one-off $400 payment to support your work from home set-up (if needed) Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring Proven experience driving performance & achieving results in a service & sales environment. Ability to uplift team capability & foster a high-performance culture. Understanding of market dynamics, customer needs, & regulatory considerations. Strong relationship management & communication skills across diverse stakeholders. Proficiency in operational systems & data analysis. Ability to provide technical support for complex account structures & solve problems effectively. Empathetic, resilient, & optimistic with a growth mindset. Positive influencer, proactive, & adaptable to ambiguity. Aligned with company values, fostering a strong team culture & customer obsession. He aha koe i hono mai ai ki a mātou? | Why join us? We see energy as mauri the life force that connects people and place. Joining Meridian means contributing to kaitiakitanga, caring for the environment and future generations while empowering communities to flourish. We’re a team that believes in being in the waka together supporting each other, celebrating our wins, and learning from our challenges. You’ll be encouraged to show tū maia, to be bold, curious, and authentic in your mahi, and to practice rangatiratanga by leading with integrity and purpose, no matter your role. At Meridian, we embrace diversity and inclusion, knowing that different perspectives make us stronger. We encourage everyone to bring their whole selves to work mind, heart, and spirit — because that’s what being a good human truly means. Tono mai ināianei tonu | Apply now All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why! To view the full Position Description please click here. We’re not necessarily looking for someone who ticks all the boxes, so if you think you have what it takes but don't meet every requirement in the job description, we strongly encourage you to apply! If you have any general enquiries, please email [email protected] and one of our team will get back to you. We're committed to being accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help. This role is based in Christchurch. Advertising closes at 11:59pm on 8 February 2026 (please note this may be subject to change).

Responsibilities

The Hub Lead is responsible for leading a team of Energy Specialists to deliver exceptional sales, service, and customer support outcomes. They drive performance results aligned with strategic priorities while fostering a positive and growth-focused environment.