Company Description
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through:

• Growing and transforming our direct care and support
• Delivering more practical information and support
• Leading in shaping the end-of-life experience

Job Description
We are seeking a Hub Manager to lead our team serving London and the Home Counties, including the East of England and South East England regions. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver services in people’s homes across the UK, providing hands-on care and vital emotional support.
Reporting to the Head of Operations, you will be responsible for the smooth day to day running and operational management of the Hub, with support from the Hub Coordinators. They will ensure that their team has the right level of support, training and access to information and systems to ensure that the hub delivers optimum service to local clinical leads and external professionals
As the Hub Manager, you will collaborate closely with Clinical Nurse Managers, Senior Nurses and RRS staff to ensure effective care is prioritised. This includes building and maintaining relationship with clinical support teams, volunteers, referrers and the families and carers of patients throughout their care journey and beyond.
Job Structure: Permanent; Full time 37.5 Hours/Week
Working Hours: 9:00 am to 5:00 pm, Monday through Friday
Salary: Marie Curie Clinical Pay Scale Band 5 (Aligned with AFC) £31,049 - £37,796 annually
Based: Hybrid: Remote work with occasional office days

What we are looking for:

• Experience working in customer service environments, with the ability to manage and develop teams to achieve customer satisfaction.
• Effective communication skills across multiple platforms, including telephone, in-person, presentations, and written correspondence.
• Proficient IT Skills. Experience with EMIS and SystmOne is considered advantageous.
• Knowledge of change management and the ability to guide teams through transitions.
• Strong self-organization and time management skills, including planning, scheduling, and independent prioritization of tasks.
• Ability to gather, analyse and interpret customer feedback, and manage incidents and customer complaints.
• A relevant professional qualification (such as NVQ Level 3 or equivalent) is preferred.

MARIE CURIE BENEFITS PACKAGE:

• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Help with eyecare cost (T & C’s apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit Hub Discount Scheme
• Life assurance – for all employees

What’s in it for you:

• Annual leave allowance - 27 days plus 8 public holidays (pro-rated)
• Competitive Policy for parental/sick Leave
• Continuous Professional development – (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes

Advert Closes: 6-August-2025
To view the job description, please click here

Please refer the Job description for details