Position Title: SENDIASS Volunteer
Organisation: SENDIASS (hosted by KIDS)
Contract Type: Voluntary

Location: Hull SENDIASS – Flexible working, including:

• Office: 182 Chanterlands Avenue, Hull, HU5 4DJ
• In-person or online meetings (locations across the city)
• Home-based working

DESIRED SKILLS & QUALITIES:

(These are helpful but not essential – training and support will be provided.)

• Experience supporting families of disabled children or young people
• Strong communication skills and confidence in engaging with others
• Proficiency in IT, particularly using Outlook, Excel, Word, and internal database systems
• Excellent interpersonal skills
• A positive, proactive attitude when helping service users
• Ability to travel independently to meetings and events

MAIN DUTIES (FLEXIBLE, BASED ON INTERESTS AND EXPERIENCE):

1. General Administrative Support

• Updating service databases using internal systems
• Sending routine information emails to support service delivery
• Ensuring personal data is filed safely and securely
• Monitoring and recording service contacts (calls, emails, voicemails, social media)

1. Telephone Advice Line

• Handling confidential information appropriately
• Gathering essential details during initial enquiries
• Offering information, advice, and support when needed

1. Face-to-Face Consultations

• Assisting parents and young people with understanding and completing SEND-related paperwork

1. Targeted Support

• Helping individuals understand and assert their rights in specific situations
• Supporting them to participate in meetings such as EHCP annual reviews or school discussions

1. Training & Public Engagement

• Assisting at training sessions for parents or professionals
• Attending community events (e.g. school SEND coffee mornings) to promote the service and offer guidance