Human Capital Services Coordinator at Percepta South Africa

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Benefits Administration, Employee On-boarding, Attention To Detail, MS Office, Oracle Database, Vendor Management, Employee Records, Ticket Management, Chat Support, Leave Administration, Employment Termination, Return To Work Administration, Standard Operating Procedures, Technology Learning, Basic Employee Questions

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Human Capital Services Coordinator working remotely in Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! What you’ll be doing: Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements. They are also responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase. What you’ll bring to us: Triage Service Center incoming tickets Accurately and efficiently maintain employee records in Oracle Support vendor management administration Respond to Tier 0/1 level employee tickets and chats Manage leave, end employment and return to work administration Improve the key success metrics What skills you’ll need: Working knowledge of various HC and TeleTech systems (Discoverer, Kronos, IRIS) Strong attention to detail, focus and ability to follow standard operating procedures Basic knowledge of MS Office applications Ability to learn technology quickly Ability to learn data entry into the Oracle database system Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Responsibilities

Human Capital Services Coordinators provide administrative support for human capital across various business units. They handle data entry, benefits administration, employee claims processing, and respond to employee inquiries.