Human Capital Services Coordinator at Percepta South Africa

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Oracle, HR Systems, MS Office, Data Entry, Benefits Administration, Records Management, Employee Onboarding, Shared Services, SOP Compliance, Ticket Management, Vendor Management

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Human Capital Services Coordinator working hybrid in Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! What you’ll be doing: Human Capital Shared Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, records keeping, employee on-boarding and termination administration requirements. They are also responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle, analyze and resolve employee’s questions and requests via ticket or chat where answers were not obtained by the employee through the self-serve knowledgebase. What you’ll bring to us: Accurately and efficiently maintain employee records in Oracle Support vendor management administration Respond and processes incoming queries from employees through tickets, chat, and calls Initiate Hi-Touch and Hypercare to employees who needs immediate assistance Efficient management and process benefits, compensation, end employment and return to work administration Review processes and provide recommendation to improve employee experience including reviews of relevant SOPs, desktop procedures and ways of working Improve the key success metrics What skills you’ll need: Customer Experience orientation Working knowledge of various HC and TTEC systems. Knowledge about HR Systems and Enabling Technologies with Shared Services is an advantage Strong attention to detail, focus and ability to follow standard operating procedures Basic to advance knowledge of MS Office applications Ability to learn technology quickly Ability to learn data entry into the Oracle database system Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Responsibilities

Provide administrative human capital support including data entry in Oracle, benefits administration, and employee onboarding/termination. Resolve employee queries via tickets and chat while identifying opportunities to improve SOPs and the overall employee experience.