Strategic HR Partnership

• Partner with leadership to develop and implement HR strategies aligned with business objectives.
• Act as a trusted advisor on workforce planning, organizational design, and performance management.
• Support succession planning, leadership development, and organizational effectiveness initiatives.
• Monitor and analyze HR metrics to drive informed decision-making and continuous improvement.
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Licensing & Regulatory Compliance

• Manage and oversee the licensing of all healthcare and pharmacy staff in line with UAE
• regulatory authorities (MOH, DHA, DOH, as applicable).
• Ensure timely processing, renewal, and tracking of professional licenses and certifications.
• Maintain accurate and up-to-date licensing records and ensure compliance at all times.
• Liaise with regulatory bodies for approvals, inspections, and audits.
• Ensure compliance with UAE labor law, healthcare regulations, and internal company policies.
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ISO Compliance & Documentation Management

• Ensure HR processes and documentation are aligned with ISO standards and organizational quality management systems.
• Develop, implement, and maintain ISO-compliant HR policies, SOPs, forms, and records.
• Maintain ISO-ready documentation, including employee files, training records, performance records, and compliance logs.
• Support internal and external ISO audits, ensuring all HR-related documents are accurate, updated, and readily accessible.
• Identify gaps in HR processes and documentation and implement corrective and preventive actions.
• Promote a culture of continuous improvement and adherence to quality standards across the organization
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Payroll Processing & Attendance Management

• Oversee and manage monthly payroll processing, ensuring accuracy, timeliness, and compliance.
• Verify employee attendance, leave records, overtime, and adjustments before payroll finalization.
• Coordinate with Finance/Accounts to ensure accurate salary disbursement and reconciliation.
• Maintain attendance systems and ensure proper daily monitoring and reporting.
• Resolve payroll discrepancies and employee queries related to salary and attendance
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Employee Relations & Organizational Support

• Act as the main point of contact for employees and management HR queries.
• Handle employee relations matters, conduct investigations, and resolve workplace conflicts professionally.
• Foster a positive and compliant workplace culture.
• Ensure confidentiality in handling sensitive employee information
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Talent Acquisition & Onboarding

• Manage end-to-end recruitment processes, ensuring candidates meet both job and licensing requirements.
• Coordinate onboarding and orientation programs for new hires.
• Work closely with the CEO and Management team to fulfill staffing needs efficiently
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HR Operations & Administration

• Maintain HRMS and ensure accurate employee records and personnel files.
• Prepare and manage HR documentation, including contracts, compensation records, and official correspondence.
• Support payroll by providing accurate data on attendance, leave, and employee movements. o Ensure all HR records are compliant, audit-ready, and properly maintained.
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Learning & Development

• Identify training needs related to compliance, ISO standards, licensing, and job development.
• Organize training programs, workshops, and professional development initiatives.
• Maintain training records in line with ISO requirements.
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HR Projects & Continuous Improvement

• Lead HR initiatives to improve systems, processes, and employee engagement.
• Drive continuous improvement aligned with ISO standards and operational efficiency goals.
• Participate in HR transformation and digitalization initiatives.
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Communication & Business Collaboration

• Ensure smooth communication between HR and all departments.
• Work closely with operational managers to understand workforce needs and provide HR solutions.
• Support alignment between HR strategy and business operations across Medical Trade and Pharmacy divisions.

Desired Candidate Profile

• Bachelor’s degree in Human Resources, Business Administration, or a related field. A master's degree is preferable.
• Minimum 5 years of progressive HR Generalist experience in UAE Pharmaceutical & medical trade field; HRBP experience is an advantage
• Adaptability in fast-paced environment
• Conflict Management, Problem Solving & Decision Making
• Stakeholder Management, Leadership & Influence
• Communication & Interpersonal Skills
• Confidentiality & Integrity