Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

EXPERIENCE:

• Six years of professional human resource administration, including four years in employee relations preferred OR its equivalent through training, education, and other experience.
• SHRM-CP or SHRM-SCP preferred.
  LANGUAGE SKILLS: English
  QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Regularly spend long hours sitting and using office equipment and computers
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
  WORK ENVIRONMENT: Remote
  EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible.
  TRAVEL: 10% travel may be required.
  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
  New Era Technology, Inc., and its subsidiaries ("New Era” “we”, “us”, or “our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").
  View our Privacy Policy here https://www.neweratech.com/us/privacy-policy

• Serve as a trusted partner to managers and employees across union and non-union populations, supporting approximately 1,500 employees across multiple sites.
• Provide expert guidance and counsel to leaders on performance management, disciplinary actions, conflict resolution, and employee relations matters.
• Collaborate with management to design and implement workforce planning, succession planning, and talent strategy initiatives aligned with business unit goals.
• Analyze HR metrics (e.g., turnover, engagement, absenteeism, ER case trends) and provide actionable insights and recommendations to business leaders.
• Conduct Exit Interviews, prepare trend analyses, and deliver findings with recommendations to senior leadership.
• Partner with management to identify HR solutions that support organizational growth, culture, and employee engagement.
• Ensure consistency and compliance in policies and practices across all business units and sites.
• Design and deliver HR-related training programs, including leave management, leadership development, and performance management.
• Provide coaching and career development support to employees and managers.
• Collaborate with legal counsel and management to manage sensitive employee relations and potential litigation matters.
• Advise managers and supervisors on employee relations best practices and develop training to enhance supervisory effectiveness.
• Lead new hire orientation to ensure a positive onboarding experience and understanding of company culture, policies, and benefits.
• Support HR Generalists on escalated employee inquiries and complex cases.
• Conduct surveys, focus groups, and research to evaluate HR policies and programs, recommending improvements as appropriate.
• Provide guidance and support on complex leave management cases, including ADA accommodations, FMLA, and overlapping state or federal leave requirements; partner with managers, employees, and legal as needed to ensure compliance and consistency.
• Maintain accurate documentation related to employee relations cases, including investigations, performance actions, and lifecycle events
• Drive performance management processes across assigned business units, ensuring accountability and consistency.
• Perform other duties as assigned