Human Resource Consultant III - CityLearn Learning Specialist

at  The City of Vancouver

QUALIFICATIONS

Education and Experience:

• Bachelor’s Degree in Adult Education or completion of a recognized HR Management Certificate program, with a minimum of 5 years’ experience in the learning and development realm, preferably within municipal government or other complex organizations. Or an equivalent combination of education and relevant work experience.

Considered an asset:

• Experience as an Insights-accredited facilitator

Knowledge, Skills and Abilities:

• Considerable knowledge of creating, developing, and implementing computer-based training
• Considerable knowledge of developing and delivering classroom and virtual training
• Working knowledge of adult education principles.
• Strong training and facilitation skills
• Ability to engage, motivate and build trust amongst diverse audiences and in different work environments
• Ability to establish and maintain positive relationships with internal and external partners/clients
• Independent and self-motivated, detail oriented with the ability to function effectively within a team environment as well as independently and collaboratively within a rapidly changing public sector organization
• Ability to research, analyze, provide recommendations, solve problems based on the analysis of facts
• Ability to be sensitive and responsive to individual, group and organizational needs and issues
• Strong verbal and written communication skills including effective analytical, writing and public speaking skills
• Awareness/understanding of working with a training budget
• Ability to act with diplomacy and tact
• Skills and ability working with MS Office and learning management systems.
• Comfortable learning and working with recent technologies
• Working knowledge of municipal government an asset

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.
Business Unit/Department: Human Resources (1020)
Affiliation: Exempt
Employment Type: Regular Full Time
Position Start Date: March, 2025
Salary Information: Pay Grade RNG-080: $97,032 to $121,294 per year

MAIN PURPOSE AND FUNCTION

The Citylearn Learning Specialist enables and supports the learning and development of employees at the City of Vancouver. The position reinforces the important aspects of attraction, engagement and retention within the employee life cycle. With oversight for the CityLearn Centre’s operation, the position explores, recommends, implements and administers learning opportunities in alignment with the City’s corporate values, policies and competencies.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Oversees the operationalization of the learning and development curriculum for the City of Vancouver and assists with oversight of the CityLearn Centre, including developing and scheduling the yearly CityLearn training calendar
• Initiates, develops and implements developmental strategies relevant to corporate objectives
• Designs, develops and facilitates a wide variety of workshops including but not limited to New Employee Orientation, Supervisory Skills, Building Resilience, and Insights Discovery as well as the Lunch with Leaders series
• Works closely with the City’s departments on the creation of computer-based training works with organization on development of prioritized training, also provides guidance on best practices, reviews for quality control, manages access to online training tools, and ensures that training is uploaded to SuccessFactors (SF) Learning Management System (LMS)
• Provides subject matter expertise, guidance and support to HR functional groups and departments across the City with regards to learning and development
• Analyzes staff and organizational issues and requests and plans appropriate interventions
• Provides training and direction for and coaches CityLearn’s Training Coordinator
• Partners with the City’s Organization Development (OD) Team to inform and align leadership development offerings available through both CityLearn and the OD Team, in alignment with the City’s Leadership Competency Framework
• Upholds the City’s commitment to a fair, psychologically safe and inclusive workplace, by seeing that an Equity, Diversity, and Inclusion lens is incorporated into all CityLearn offerings
• Considers and integrates applicable solutions to facilitate the accessibility of City learning and development offerings for all employees
• Works closely with the Corporate Communications team to provide marketing materials for the promotion of learning and development opportunities for best return on training budget investment
• Works closely with the LMS Administrator regarding systems support for all CityLearn courses; maintains learning and development content on the City’s intranet and within the City’s learning management system
• Leads procurement processes to engage 3rd party providers and works closely with the providers to develop new courses and learning and development resources
• Builds strong working relationships and networks with external learning and development providers and fosters relationships and maintains networks with other organizations to leverage best practices
• Actively monitors and reviews courses for participant feedback; regularly shares this feedback with instructors to inform adjustments and revisions to course content and/or delivery as required
• Other duties/responsibilities as assigned