What You’ll Do

• Own and coordinate key employee lifecycle processes from onboarding and orientation through offboarding, ensuring employees have a consistent and positive experience.
• Serve as an initial point of contact for employees and leaders with HR questions, provide guidance and determine when matters should be escalated.
• Own U.S. new hire orientation and help employees successfully navigate their integration into Frontline.
• Support leave and accommodation processes by conducting initial intake, helping employees understand next steps, coordinating with our leave administration partner, maintaining documentation, and monitoring cases through completion.
• Triage employee relations and performance management matters, gathering relevant information and partnering with People & Culture leadership on appropriate next steps.
• Provide support to managers and employees related to HR policies, processes, documentation, and general employee questions.
• Maintain accurate employee records and reporting while ensuring confidentiality and appropriate handling of sensitive information.
• Analyze HR processes <del cite="mailto:Josh%20May" datetime="2026-11-03T11:19"> </del>and suggest improvements to enhance and improve. .
• Use HR technology, reporting, and automation to simplify processes, improve organization, and create enhanced experience for employees and the People & Culture team.
• Partner across a global People & Culture organization, balancing independent ownership with leadership collaboration.

What You Bring

Required Qualifications

• 4+ years of progressive HR experience, including direct support of U.S. HR operations.
• Demonstrated experience owning employee lifecycle processes from start to finish—including onboarding, offboarding, employee records, and leave administration—not simply completing individual administrative tasks.
• Working knowledge of core HR practices, including employee relations, performance management, accommodations, employment documentation, and HR administration.
• Experience serving as an employee-facing HR resource and confidently navigating questions that may not always have a straightforward answer.
• Strong written and verbal English communication skills, including the ability to lead employee orientations and clearly explain HR processes to U.S.-based employees.
• Strong organizational, problem-solving, and time-management skills, with the ability to manage competing priorities, multiple employee matters, deadlines, documentation requirements, and follow-ups at the same time.
• Sound judgment and discretion in handling confidential employee information and sensitive workplace matters, including the ability to recognize what you can resolve independently and when an issue requires escalation.
• A process-improvement mindset—you notice when something isn’t working, ask why, and look for a better way to do it.
• Proficiency in Microsoft Office and experience using an HRIS and other HR technology to organize work, improve processes, or create efficiencies.
• Ability to work independently and collaborate effectively with employees, leaders, and geographically dispersed teams across a global organization during U.S.-aligned hours.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
• Working knowledge of U.S. employment laws and HR compliance practices; familiarity with Canadian and U.K. employment practices and statutory requirements.
• Experience supporting employees across multiple countries or jurisdictions.
• Experience with leave of absence and workplace accommodation processes, including FMLA and ADA.
• Experience working with a third-party leave administration platform or provider; AbsencePro experience is a plus.
• Experience with Paylocity or a similar HRIS platform.
• Experience improving or redesigning HR processes using technology, automation, reporting, or workflow tools.
• Experience supporting benefits administration and employee engagement initiatives.

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Work Environment

This role may be based in our Hyderabad, or Goa offices, with remote work also considered for qualified candidates. Remote employees must have a dedicated professional workspace, reliable high-speed internet, and appropriate backup connectivity/power to consistently support U.S.-based employees and business hours.