Human Resource Executive at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Influencing Skills, Emotional Intelligence, Event Curation, Engagement Design, Discretion, Professionalism, Attention to Detail, Luxury Hospitality, HR Systems, Well-being, Cultural Awareness, Conflict Resolution, Grievance Handling, Onboarding

Industry

Hospitality

Description

Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Job Description Job Title HR Executive – Employee Engagement & Associate Experience Property Fairmont Mumbai Hotel & Resorts Department Human Resources Reports To Director of Human Resources / HR Manager Role Overview The HR Executive – Employee Engagement & Associate Experience is a key culture ambassador at Fairmont Mumbai Hotel & Resorts. The role is designed to curate an exceptional associate journey by creating meaningful engagement moments, elevating staff welfare, and nurturing a refined, inclusive, and high-touch work environment aligned with luxury and lifestyle hospitality standards. Key Responsibilities Luxury Associate Experience & Engagement Design and deliver curated associate engagement experiences including lifestyle events, wellness initiatives, cultural celebrations, and signature Fairmont moments. Drive associate recognition programs, service milestones, and luxury-led appreciation initiatives that reinforce pride, purpose, and belonging. Partner with department heads to embed engagement into daily operations and elevate the associate experience. Conduct engagement surveys, listening sessions, and pulse checks; translate insights into impactful action plans. Staff Welfare & Well-being Champion holistic associate well-being covering physical, mental, emotional, and social wellness. Oversee premium staff welfare initiatives including medical insurance coordination, wellness partnerships, and employee assistance programs. Ensure high standards of associate facilities such as dining, lockers, accommodation, transport, and uniforms in line with luxury hospitality expectations. Provide compassionate support to associates during medical, personal, or emergency situations. Culture, Values & Employee Relations Act as a culture custodian, promoting Fairmont values, luxury service ethos, and inclusive workplace practices. Serve as a trusted point of contact for associates, addressing concerns with discretion, empathy, and professionalism. Support grievance handling, counseling, and conflict resolution while maintaining confidentiality and fairness. HR Operations & Brand Alignment Support seamless onboarding and immersive inductions that reflect Fairmont’s luxury and lifestyle identity. Maintain accurate documentation and reports related to engagement, welfare, and associate experience metrics. Assist with HR audits, compliance, and brand-aligned HR initiatives. Contribute to pre-opening or transformation projects, embedding lifestyle and luxury standards from day one. Skills & Competencies Exceptional interpersonal, communication, and influencing skills High emotional intelligence with a guest-and-associate-first mindset Strong event curation and engagement design capability Discretion, professionalism, and attention to detail Ability to thrive in a luxury, fast-paced hospitality environment Proficiency in MS Office and HR systems Qualifications Qualifications & Experience Graduate / Postgraduate in Human Resources, Psychology, Hospitality Management, or related field 2–4 years of HR or associate engagement experience, preferably in luxury or lifestyle hospitality Exposure to pre-opening hotels or international brands is an advantage Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Job-Category: Talent & Culture Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The HR Executive is responsible for designing and delivering associate engagement experiences, driving recognition programs, and ensuring high standards of staff welfare. They also act as a culture custodian, promoting Fairmont values and supporting employee relations.