At Filey Care and Support Ltd, we are dedicated to providing high-quality, person-centred care in supported living environments for individuals with learning disabilities, autism, and/or mental health conditions. Our team is committed to fostering independence, enhancing the quality of life, and promoting positive behaviours for people in our care. We are currently looking for an HR Manager to join the HR team.

Job Overview:

The Human Resources Manager is responsible for delivering both strategic and operational HR services across the organisation. The role partners with business leaders to develop workforce strategies, improve employee performance, ensure compliance with employment legislation, and foster a high-performing and engaged workforce.

Key Responsibilities

• Partner with business heads and managers to develop and implement people strategies aligned with organisational objectives.
• Provide expert HR advice and guidance to managers on employee performance, people management, and employment matters.
• Manage the full employee lifecycle including recruitment, onboarding, development, performance management, and offboarding.
• Lead end-to-end recruitment activities for executive and non-executive positions.
• Manage all employee relations matters including grievance, disciplinary, capability, absence management, appeals, and investigations.
• Oversee employment tribunal cases, liaising with legal representatives where required.
• Develop, review, implement, and enforce HR policies, procedures, and best practices across the organisation.
• Ensure organisational compliance with UK employment legislation, regulatory requirements, and internal policies.
• Plan and deliver employee engagement, wellbeing, and recognition initiatives to enhance retention, morale, and performance.
• Organise and coordinate learning and development programmes to improve employee capability and business performance.
• Oversee annual leave, sickness absence, family leave, and attendance management processes.
• Work closely with managers to address performance issues and implement performance improvement plans where required.
• Produce, analyse, and interpret HR metrics and workforce data to support informed business decisions.
• Maintain accurate HR records and ensure compliance with GDPR and data management requirements.
• Work collaboratively with Payroll and Finance teams, providing guidance on employee-related payments, contractual entitlements, statutory payments, holiday pay, and absence-related pay.
• Build effective relationships with external stakeholders including Trade Unions, regulatory bodies, employment agencies, legal advisors, and professional networks.
• Lead HR projects and continuous improvement initiatives to enhance organisational effectiveness and employee experience.
• Provide leadership, coaching, and support to HR team members where applicable.

Person Specification

Essential

• Proven experience in a generalist HR role.
• Strong knowledge of UK Employment Law and HR best practice.
• Experience managing complex employee relations cases from investigation through to appeal.
• Experience leading recruitment and workforce planning activities.
• Experience developing and implementing HR policies and procedures.
• Experience analysing HR data and producing management reports.
• Experience advising managers on performance, absence, and people management matters.
• Experience managing employment tribunal cases.

Desirable

• CIPD Level 5 qualification or equivalent.
• Previous team management experience.
• Strong governance and administrative skills.
• Stakeholder management experience.
• Experience working with Trade Unions and regulatory bodies.
• Experience leading organisational change and HR transformation projects.

Key Competencies

• Strategic thinking and business partnering.
• Employee relations expertise.
• Strong communication and influencing skills.
• Policy development and compliance management.
• Data analysis and reporting.
• Problem solving and decision making.
• Organisational and project management skills.
• Relationship building and stakeholder management.
• High levels of integrity, discretion, and professionalism.