About us

Cheil Australia is an idea-focused, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45 countries with 6,500 employees.

About the Role

The HRBP & Client Manager is responsible for managing the end to end performance of our client – Samsung’s Field Force Program, in order to deliver best in class execution of Samsung’s leadership in the retail space.

This includes all of the client relationship, HR/ER/IR, financial and project management requirements associated with this account.

The HRBP & Client Manager will make a significant contribution to the culture within Cheil Retail Field Force team and Samsung, via demonstrable initiatives in order to enhance the overall environment, and is responsible for the working relationship between all parties and the development of initiatives that will improve the performance, reduce costs and/or time and increase program efficiencies.

Key Responsibilities

• Manage the program within the agreed Budget.
• Responsibility for establishing financial arrangements with client
• Managing the programme activity to the agreed budget
• Create and develop opportunities for growing existing business
• Ensure all agreed client Key Performance Indicators are achieved throughout the year
• Ensure accurate, consistent and timely financial reporting and feedback to the client
• Develop a clear understanding of the SEAU FFM(Field Force Management) brief
• Responsible for developing and implementing the FFM programme
• Maintain strategic overview of account, and proactively advise client on new issues and resolution options for people decisions
• Manage client relationship including expectation of timings, deliverables and output
• Ensure the program is fully resourced to deliver program Key Performance Indicators
• Manage the recruitment of any vacancies within 20 days of job ad posting
• Recruitment of headcount to budget in a timely manner to maximise revenue
• Provide leadership and support for team members on the program
• Development of staff and career planning
• Ensure Appraisal and Regular Reviews are conducted with the team
• Ensure resourcing within the account is maximised at all times
• Demonstrate innovation and creativity beyond client ideas
• Provide feedback on field issues within agreed timeframes
• Ensure all reporting is provided as per the agreed timelines and KPI’s

aTDC is a community-focused organisation working across Wadeye and Darwin. Our workforce operates in a unique remote environment, requiring HR solutions that are practical, flexible, culturally appropriate and responsive to operational realities.

You’ll have the opportunity to work alongside local staff, managers and senior leaders to build capability, strengthen our workforce and create a workplace where people can succeed.

You’ll lead a broad HR portfolio covering:

• Recruitment, retention and workforce development
• HR strategy, workforce planning and organisational capability
• Employee and industrial relations, including Enterprise Agreement negotiations
• Performance management, grievances, disciplinary and complex employee matters
• Awards, legislation, policies and employment compliance
• Learning, development, coaching and leadership support
• Remuneration, reward and recognition
• WHS, workers’ compensation, injury management and return-to-work
• HR reporting, systems and continuous improvement
• Leading and developing a small HR team
• Based in Darwin with regular travel to Wadeye

 If you’re an experienced HR leader who enjoys solving problems, supporting people and making things happen — we’d love to hear from you. Employment Hero experience? Even better.

Other requirements

• Current minimum C Class driver’s licence
• National Police Check (with assistance)
• Northern Land Council Work Permit (with assistance)
• NT Working with Children (Ochre Card)

Please note the following: Only applicants with a valid right to work in Australia will be considered.

• Aboriginal and Torres Strait Islanders are encouraged to apply.

TDC is a community-focused organisation working across Wadeye and Darwin. Our workforce operates in a unique remote environment, requiring HR solutions that are practical, flexible, culturally appropriate and responsive to operational realities.

You’ll have the opportunity to work alongside local staff, managers and senior leaders to build capability, strengthen our workforce and create a workplace where people can succeed.

You’ll lead a broad HR portfolio covering:

• Recruitment, retention and workforce development
• HR strategy, workforce planning and organisational capability
• Employee and industrial relations, including Enterprise Agreement negotiations
• Performance management, grievances, disciplinary and complex employee matters
• Awards, legislation, policies and employment compliance
• Learning, development, coaching and leadership support
• Remuneration, reward and recognition
• WHS, workers’ compensation, injury management and return-to-work
• HR reporting, systems and continuous improvement
• Leading and developing a small HR team
• Based in Darwin with regular travel to Wadeye

 If you’re an experienced HR leader who enjoys solving problems, supporting people and making things happen — we’d love to hear from you. Employment Hero experience? Even better.

Other requirements

• Current minimum C Class driver’s licence
• National Police Check (with assistance)
• Northern Land Council Work Permit (with assistance)
• NT Working with Children (Ochre Card)

Please note the following: Only applicants with a valid right to work in Australia will be considered.

• Aboriginal and Torres Strait Islanders are encouraged to apply.