SKILLS & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must have a High School diploma or its equivalent and one to two years of functional experience in Human Resources, or equivalent combination of education and experience.
• Strong administrative background.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Bilingual a plus.
• Detail oriented, strong organizational and multi-tasking skills.
• Must be highly productive, able to balance competing priorities and meet all established productivity measures.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point, and Outlook. Proficiency researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to adapt to a fast-changing environment
• Excellent problem solving skills

• Ability to work in a team environment as well as independently and be self-driven.Critical thinking, problem solving, judgement and decision making abilities.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any tim

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Provide first level of contact service including the ability to communicate information, answer questions and solve problems in easy to understand terms.
• Provide assistance and support for incoming HR inquiries and issues.
• Follow up with customers, provide feedback and see problems through to resolution
• Identify, research and resolve problems.
• Track, route and redirect problems to the correct resources. Properly escalate unresolved queries to the next level of support.
• Respond to all inquiries following company Global Service Standard guidelines.
• Support operation of Ask HR Help desk and serve as focal point for associate concerns.
• Follow-up with our internal customers, provide feedback and see problems through resolution.
• Ensure proper recording, documentation and closure for all inquiries.
• Maintain strict confidentiality of all employee records and information.